Do you ship internationally?
We do not ship international yet.
How long will It take to get my package?
We typically ship within 2-3 working days of receiving an order. Thereafter, it will usually take between 1-7 days to reach you depending on your location. If you need your piece urgently, email us on firstname.lastname@example.org or DM us on Instagram and we will do our best to get it to you at the earliest.
Is Cash-on-Delivery available on your website?
Cash-on-delivery is not available on any of our products. You can pay via credit/debit card, UPI, and net banking on our website.
Orders & Returns
How do I track my Order?
Should you have any questions about your order despatch, we’re just a quick email or message away.
email@example.com | MON – SAT | 9:00 AM – 6:00 PM IST
Or, DM us on our Instagram and Facebook page
How can I cancel or change my order?
If you’re not happy with your purchase we offer free exchanges in India. Please request an exchange within 72 hours of receiving your order. You may have to bear the additional Shipping costs.
Do I need an account to place an order?
No, you can directly place an order on our website.
How can I return a product?
We do not offer refunds on purchases made on collectivecraft.com or with any of our stockists. However, you can request a cancellation if your order has not shipped we will process a refund within 15 working days. For more detail email us at firstname.lastname@example.org